Stockholm, Sweden – January 8, 2020 – Netgain, the Swedish-based service provider in automation solutions is the first company in Sweden to be accredited as an Accredited Training Provider (ATO) to delivery Service Automation training courses. Netgain has partnered with the Service Automation Framework Alliance. (SAFA), the independent body of knowledge for the advancement of Service Automation best practices.

Netgain and SAFA have already been collaborating for two years, and the Service Automation Framework has been embedded in Netgain’s advisory and technology offering, to help their customers on their journey towards automation. It provides a universal and easy Best Practice for the automation of services.

“Netgain is really proud to be the first organization Sweden to be accredited as an Accredited Training Organization for Service Automation. We have been using the Service Automation Framework for two years, and really find it a useful approach to design automated services. Getting the training accreditation was a logical next step for our organization. We can now also provide education services to our customers and provide them with globally recognized certifications,” said Mats Berthem, CEO of Netgain. “Service Automation is a global trend, and we are very excited to announce that Netgain is the first company in Sweden to deliver this program.”

In order to obtain the APMG-Accreditation, Netgain went through a rigorous assessment process and assessment of the Quality Management system. In order to start delivering the SAF courses, Net gain has been appointed an Accredited Training Organization (ATO) by APMG-International. The certification is based on the Service Automation Framework, Service Automation Framework Alliance, which is underpinned by the techniques to structurally take steps to develop automated services.

“Netgain is one of the best possible partners for the Service Automation Framework Alliance,” said Jan-Willem Middelburg, author of the Service Automation Framework book and guidance. “Netgain is one of the pioneers in Service Automation, and was one of the first organizations to adopt and adapt the Service Automation Framework in their consulting approach. I am very proud that they have now been accredited as an ATO as well, and I think we are going to see great things from Netgain in the coming years.”

The partnership between Netgain and the Service Automation Alliance is effective per December, 2019. Netgain will start offering Service Automation courses from Q1 2020 quarter onwards. 

About Netgain

Netgain helps companies digitize their operations in a short time. With our solid knowledge in digital automation, we streamline your manual routines, orders and processes for quick results and increased profitability. We help companies digitize their operations in a short time.

With our solid knowledge in digital automation, we streamline manual routines, orders and processes for quick results and increased profitability. Netgain AB started operations in 2008 and has offices in Stockholm, Norrköping, Lund, Karlstad and Göteborg with consultants throughout Sweden. At Netgain, more than 50 automation specialist work. 

About Service Automation Framework Alliance

The Service Automation Framework Alliance (SAFA) is an independent body of knowledge for the development and advancement of Service Automation practices and certification. SAFA aims to inspire, promote and develop excellence in Service Automation practices and applications across the globe, leading to outstanding business value through automated services and professional fulfilment of every individual member of the SAFA community.