Unraveling the Impact of Automation: Separating Fact from Fiction on Job Loss
Unraveling the Impact of Automation: Separating Fact from Fiction on Job Loss Automation has the potential to lead to job displacement in certain industries and roles. However, it's essential to understand that the [...]
Revolutionizing Industries: How Robotic Process Automation (RPA) Is Transforming Business
Revolutionizing Industries: How Robotic Process Automation (RPA) Is Transforming Business Robotic Process Automation (RPA) has emerged as a transformative technology that is reshaping the way industries operate. RPA involves the use of software [...]
Demystifying Automation: Unveiling the Contrasts Between RPA and Service Automation
Demystifying Automation: Unveiling the Contrasts Between RPA and Service Automation RPA (Robotic Process Automation) and Service Automation are both technologies used to automate tasks and processes within organizations, but they have different scopes [...]
Unlocking Efficiency: The Power of Robotic Process Automation (RPA)
Unlocking Efficiency: The Power of Robotic Process Automation (RPA) In an increasingly digital world, organizations are constantly seeking ways to optimize their operations, reduce costs, and enhance productivity. One technology that has emerged [...]
Webinar: How to kickstart your RPA adoption Journey
23 February 2023 10:00 to 11:00 GMT Webinar: How to kickstart your RPA adoption Journey As more and more businesses turn to Robotic Process Automation (RPA) to achieve operational efficiency, [...]
Service Automation Framework Alliance launches Robotic Process Automation Foundation
Service Automation Framework Alliance launches Robotic Process Automation Foundation (RPAF), a new product level for Service Automation Framework (SAF). Amsterdam, Netherlands – 8 December 2022 – Service Automation Framework Alliance in partnership with APMG [...]
Your top questions about RPA
Find your answers to the most frequently asked questions about Robotic Process Automation (RPA). 1. What is RPA? Robotic Process Automation (RPA) is a productivity tool that allows a user to configure one [...]
How Service Automation Training and Certification has improved the way we work
AUTHOR: NITIN LAGHATE WAS INTERVIEWED BY ESTELLE HICKS-BENNETT Nitin Laghate explains the knowledge, skills and benefits of SAF for him, his organization and his clients. Why did you decide to take the [...]
Webinar: Building A Service Catalogue
Building A Service Catalogue If you work in the IT service industry, you will probably have heard about service catalogs or data catalogs. But does your organization already have access to a catalog of [...]
Tomasz Nedzi on Service Automation
Tomasz Nedzi on Service Automation - Strive for efficiency but do not forget about the user 1. What do you see as the main benefits of service automation? We read in the news [...]
How Service Automation is enabling businesses to move to customer-centric services
In Midday Mentors, Richard and Jan-Willem discuss Service Automation In this episode of Midday Mentors, Jan-Willem Middelburg - Author and Founder of the Service Automation Framework shares his insights, experience and expertise on everything from [...]
Eric Nguyen on Service Automation
Eric Nguyen shares his thoughts on Service Automation in context of the global pandemic The Covid-19 pandemic is still fresh and relevant to every of us right now in 2020. Emotionally exhausting and [...]
Jonathon Glennie on Service Automation
Jonathon Glennie was introduced to Service Automation technology and methodology in 2009. He was working as a consultant for a US based national food and beverage retailer with 325 stores in 17 states. He was [...]
Service Automation vs Robotic Process Automation
Service Automation vs Robotic Process Automation WEBINAR: ± 50 min Understanding the difference between Service Automation and RPA Service Automation is one of the fastest-growing trends in the past decade. [...]
Service Automation and RPA
Service Automation and Robotic Process Automation Understanding the differences and similarities between Service Automation (SAF) and Robotic Process Automation (RPA) Introduction The interest in automation keeps growing and growing. A recent report from Forrester shows [...]
Netgain becomes the first Service Automation Framework Training Provider in Sweden
Netgain becomes the first Service Automation Framework Training Provider in Sweden Empowering Service Automation Excellence in the Nordics Stockholm, Sweden – January 8, 2020 – Netgain, the Swedish-based service provider in automation [...]
New Webinar: Design, Automate and Accelerate through Service Automation
Join Jan-Willem Middelburg the CEO of Cybiant and President of the Service Automation Framework Alliance for a live webinar During this live webinar, Jan-Willem will discuss some fundamental basics of service automation from a theoretical [...]
Case Study: Using the Service Automation Framework for Virtual Machine provisioning
In this case study, the Service Automation Framework was used as the best practice framework to develop service automation blueprint which assists in the development and deployment of end-to-end virtual machine provisioning solution.
Etisalat Academy Launches Training on World’s First Certification of Service Automation Framework
Etisalat Academy today announced the launch of the GCC’s first accredited Service Automation Framework (SAF) Training Centre in partnership with APMG and Etisalat Group. The Centre is advanced and provides step-by-step guidance for the design and delivery of automated services. Its aim is to deliver training courses and certification services for a broad range of professional certification schemes.
New White Paper – Design, Automate and Accelerate through Service Automation
Over the last few years, many organizations have been focused on automation. In the increasingly competitive market, many organizations are under a constant pressure to deliver better results with less resources. In many cases, automations can help to solve this problem. The automation for repetitive, frequentlyoccurring tasks is an area where – even today – a lot of efficiency can be obtained.
Service Automation in Local Government – New White Paper
In this article, we explore the opportunity that service automation presents to local governments. As one of their many functions, local governments serve as service providers to their community of citizens. Local Government service departments deal with many different requests, ranging from very simple requests for parking permits, all the way through to more complex issues such as providing arbitration and dealing with appeals. Many of these services can be partially or completely automated, making local governments more citizen-centric as well as more cost efficient.
Dr. Akhil Sahai on Service Automation
Today’s IT organizations are constantly challenged by the ever-increasing demands for high-quality IT services that are both responsive and cost-effective. Automating service management can help save significant amounts of money in terms of IT help desk operations and substantially reduce the demand on operators while enhancing user experience and optimizing IT management.
Case Study Webinar – Service Automation in Local Government
As more and more local governments are working become to increase the quality of their services and become more accessible, service automation is increasingly more on the strategic agenda. One of the many tasks of local governments is to serve as service provider for their citizens. From very simple requests as parking permits, all the way to more complex issues such as providing arbitration and dealing with appeals.
Using the Service Automation Framework and New Technologies to Increase the Grade of Automation
Service Automation is more than just provisioning After running multiple implementation projects using the Service Automation Framework (SAF) as a practice, I thought it would be a good idea to summarise a few thoughts [...]
APMG and SAFA host Trainer Cafe on 27 September
Learn how to become an accredited Service Automation trainer Following the announcement at the recent International Away Day, APMG-International and the Service Automation Framework Alliance (SAFA) are happy to confirm the time and the agenda [...]
What is a Service Concept?
The Service Concept explained One of the central models of the Service Automation Framework is the service concept. In this post we explore the use of a Service Concept in further detail, and why [...]
Service Automation Anti-Patterns
Joins our partner TaUB Solutions @ PinkAsia18 – ITSM’s Next Wave, August 14, 2018 – 11:30 – 12:25 – Mandarin Oriental, Kuala Lumpur Service Automation remains a growing industry trend, and many organizations are taking steps [...]
Service Automation session at itSMF Singapore
Learn more about Service Automation at itSMF Singapore About itSFM Singapore itSMF Singapore will be hosting the next annual Service Management conference ITSM Leadership Summit 2018 on 6th July 2018. Preceding the conference event this year is [...]
Netgain announces partnership with the Service Automation Framework Alliance
As part of strengthening the position as experts in Service Automation, Netgain, the first company in the Nordic region, has partnered with the Service Automation Framework Alliance (SAFA). SAFA is a global, leading provider of certification [...]
Service Automation Webinar for Training Partners
Service Automation Webinar for Training Partners Service Automation Framework is a forward-thinking, early adoptive scheme, which is becoming more and more relevant in the service management sector. The scheme has launched particularly well in the [...]
David Wright on Service Automation
David Wright on Service Automation As a species, we’ve been shaping our environment and crafting ways to help make our lives easier for over 50,000 years. For over 50,000 years we’ve learned to shape [...]
Now Available – Digital Badges for your Service Automation Exam
We are very happy to share that Digital Badges have now been made available to the Service Automation Framework exams. A digital badge is an officially verified verification that can be used to share [...]
Service Automation at the Process Days Helsinki
Automation and AI Process Days in Helsinki The Process Days have grown in six years as a top Service and Process Management event in Finland. The Process Days focus on the trends and visions of [...]
TaUB hosts webinar on Service Automation
What You Need To Know About The Service Automation Framework About the Webinar Service Automation is the concept of achieving customer loyalty by the use of automated technologies, and it builds upon large demographic and [...]
New White Paper: An introduction to Service Automation
An Introduction to the Service Automation Framework This white paper provides a high level overview of the Service Automation Framework, which was launched in 2017. The aim of his paper is to explain the [...]
How Service Automation will impact enterprises in 2018
How Service Automation will impact the world next year As the year is coming to an end - and people are preparing for the Christmas holidays - it is always a good moment reflect on [...]
Jarod Greene on Service Automation
I’m not ashamed to admit that my favorite Christmas movie is Love Actually. Nothing beats the opening scene of the gates at Heathrow Airport, as Hugh Grant voice explains that if you look for it, [...]
Design and Deliver Service Automation in your Organization
Introducing the Service Automation Framework Service Automation is the concept of achieving customer loyalty by using automated technologies (think Uber, Amazon and Netflix). It builds upon a large demographic and sociological trend. As a society, [...]
Service Automation Market Grows To 1,244.8 Million USD by 2022
New research shows growth curve in the Service Automation market According to a new market research report "Professional Services Automation Market by Solution - Global Forecast to 2022", published by MarketsandMarkets™, the Service Automation market size is expected [...]
Allan Leinwand on Service Automation
There are two types of service offerings we probably all encounter daily. Consumer on-demand services offered across the planet help us summon entertainment, food, transportation and much more from an application on a smartphone. The [...]
Smart City Service Automation
Building a Smart City on Service Automation Many of the larger cities around the world have the ambition to become a 'smart city.' But what does that mean exactly? What is it that makes a [...]
New Webinar: Service Automation Blueprinting
Service Automation Blueprinting Many companies see the future in automated service, yet wonder where to start. The Service Automation Framework provides some easy-to-understand models that everyone can used to start the design and delivery of [...]
David Ratcliffe on Service Automation
My career in IT began in 1975. It was an entry level position in the IT Department of a large heavy engineering company. On my first day at work I recall being quite intimidated by [...]
What is a Service Automation Blueprint?
The Service Automation Blueprint The Service Automation Blueprint is one of the seven techniques of the Service Automation Framework. It most frequently used as a tool in order to visualise how a service is delivered by [...]
What is Service Automation
What is Service Automation? If you are new to the topic to service automation, you might have a very simple question: What is service automation exactly? And why are so many people talking about Service [...]
How to Write a Service Automation Business Case
The Service Automation Business Case In this article, we will discuss to formulate a service automation business case and which financial figures you need in order to calculate the financial benefit of a Service Automation [...]
New Service Automation Explainer Video
New Service Automation Explainer Video //youtu.be/-vxyGbjbnkw Hi there and welcome to this short video about Service Automation. Have you ever wondered why companies such as Spotify, Uber and Netflix conquered the world so quickly? [...]
New BrightTalk Webinar about Service Automation
What You Need To Know About The Service Automation Framework About this BrightTalk Webinar In this BrightTalk Webinar, we will discuss the newly launched Service Automation Framework. Service Automation is the concept of achieving customer [...]
The First Service Automation Foundation Class
On May 21, our certified partner Pink Elephant hosted the first Service Automation Foundation class in Kuala Lumpur, Malaysia. The room was packed with 25 students, all eager to be part of the first batch [...]
Serendipity Management Explained
Serendipity Management Explained Serendipity Management is one of the key building blocks of the Service Automation Framework, and for many organizations one of the key reasons to adopt the framework. In this article, we answer [...]
SAFA appoints José Stijntjes as new Managing Director
José Stijntjes new Managing Director for SAFA The Service Automation Framework Alliance (SAFA) is pleased to announce that it has appointed José Stijntjes as Managing Director per April 1st, 2017. In her new role, she [...]
Expert Interview: Richard Pharro on Service Automation
Expert Interview: Richard Pharro on Service Automation A lot has been written about the need for organizations to become digital and to transform the way they work. There is a wealth of information on the [...]
The difference between Service Management and Service Automation
Last week, the Service Automation Framework was launched together with the corresponding training and certification scheme. In the many questions that came by leading up to the launch, one question came back a number of [...]
The Service Automation Framework Launch on 22 February in Las Vegas
Official Launch of the Service Automation Framework The Service Automation Framework publication and corresponding certification scheme will officially launch on Wednesday February 22 during Pink17 - the international IT Service Management Conference and Exhibition [...]
SAFA appoints APMG as Global Certification Partner
Global Partnership between SAFA and APMG International to develop Certification Scheme The Service Automation Framework® Association (SAFA) and APMG International, a global award-winning accreditation and certification body, announce their exciting new partnership about a new [...]
The Service Automation Framework in 3 Minutes
The Basics of Service Automation Service Automation – the concept of delivering services through smart technology – is a rapidly growing area of interest for most organizations. Companies such as Spotify, Netflix and Spotify and [...]